Return & Refund Policy

If the items you have received are faulty or incorrect, please email to discuss refunding your purchase or resending the correct item.

If you are unsatisfied with the items you have received, you can return them to us within 30 days of receipt, providing they are in original resalable condition.

Once returned you will be entitled to a full refund which will not include the cost of the return postage. We are not able to refund or exchange items that appear to have been used, opened, or are not in original condition. Items that are not in saleable condition can be returned at your expense.

Return Process:

  • Ensure your return is well packaged and meets all the conditions outlined below.
  • Please mark ‘Return Items’ clearly on the outer packaging of your parcel.
  • Use an insured tracking delivery service to ensure your parcel reaches us safely.
  • Send a follow up email with your tracking information to

Enclose your goods, and return to the following address:

Attn: Returns at Smile Fit

PO Box 8233  
GCMC Bundall, 9726

Returns Terms and Guidelines:

  • All returned items must be unused, unopened, and complete with original plastic wrapping.
  • We are not responsible for the return shipping costs of the items.
  • Please make sure all returned items are well packaged, so as not to be damaged in the post.
  • Please make sure all return packages are sent with a trackable, insured service as we cannot take responsibility for items damaged or lost in the return transit.
  • Please make sure that the returns department is notified by email prior to sending the package.